Jaime Gaetano
Response from Rivell
Thank you for the fantastic 5-star rating, Jaime! We truly appreciate your support and are always here whenever you need expert IT services.
Customer perspectives
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Unedited feedback. Every rating included in the collection.
194 reviews. Sorted newest first.
Thank you for the fantastic 5-star rating, Jaime! We truly appreciate your support and are always here whenever you need expert IT services.
M.K. is always so helpful and responsive. She always resolves my tech issues which believe me are plenty :) and is highly effective. Thanks M.K. Jill Buber
We are so glad M.K. consistently provides you with effective and responsive tech support, Jill! Keeping your systems running smoothly is always our top priority.
Always punctual, problems are solved quickly or even remotely, and every tech that has been onsite has been a pleasure to work with. You can tell Rivell is selective in hiring knowledgeable employees who know how to represent the company in a positive way. Would highly recommend.
Michael, maintaining strict punctuality and swift remote or onsite resolutions is our top priority. We truly appreciate your recognition of our knowledgeable team's dedication!
We appreciate the five-star rating. Please reach out if there is anything we can assist you with in the future. We look forward to being of service whenever you need us.
Quick response
Efficiency is our top priority when managing IT support for our clients. We are glad you appreciated our quick turnaround time and remain ready to assist with your future technology needs.
After severe storms knocked out power at the community center where I volunteer, we were in a pinch and needed to provide service to those who depend on us. Thankfully, your employee, Lucas came to the rescue. He was incredibly professional, knowledgeable and courteous and had us back up in no time. His calm demeanor made all the difference. Because of him, we were able to resume full services quickly. I didn't get the chance to thank him personally at the time, so I hope this review let's him know how much his outstanding service was appreciated. He is a tremendous representative of your company.
It is wonderful to hear that Lucas provided such effective support during your power emergency. We take pride in our team’s professionalism and will certainly share your kind praise with him.
LJ and his crew were great! They made easy work of swapping out our computers and getting all of our programs up and running. Very responsive and so pleasant!
It is wonderful to hear that LJ and the team provided such efficient support with your computer setup. We will certainly pass your kind compliments along to the entire crew.
My business gas been under contract with Rivell for over 10 years. Doesn't matter who you get when you need support, the entire staff is awesome!
It has been a pleasure supporting your business for over a decade. We are proud to have such a dedicated team and truly appreciate you highlighting our consistent, reliable support services.
Rivell has been our IT provider for a few years. We recently relocated a significant portion of our Cat5 network switches in anticipation of a comprehensive showroom and office renovation. Initially, I intended for your team to handle this task; however, I was informed that they would be unavailable for several months. Consequently, I engaged another company to perform the work. Unfortunately, the crew they dispatched consisted primarily of cable runners and lacked the necessary expertise in network diagnostics and troubleshooting. Upon completion of the equipment relocation, which was done on a Sunday in which the dealership is closed, we experienced a complete loss of internet service in the building. I reached out to the Rivell team, specifically Kevin, on Sunday evening around 6 PM. He arrived at the dealership promptly at 7:00 AM on Monday and, by 8:30 AM, most of the computers were operational. By 9:30 AM, the majority of the telephones were also functioning. It became evident that at least two cable runs had inadvertently looped back to the same network switch, resulting in a total system outage. Additionally, one cable was incorrectly wired, among other issues. His promptness, efficiency, and expertise in diagnosing the various issues with our network were commendable. In the following days, we identified additional wiring problems, which necessitated further emergency visits from the Rivell team to rectify the situation. The service we received throughout this process was truly commendable. I would like to extend my gratitude to you and your staff for their patience in addressing our issues and for their commendable efforts in resolving them.
We are proud to have been there for you when critical network issues arose. I will personally ensure Kevin receives your commendation for his prompt and expert resolution of your infrastructure challenges.
I had a complicated set of IT needs for my company and the Rivell team performed as consummate professionals!! They are a pleasure to work with, both personally and professionally.
It is a pleasure to hear that our team successfully addressed your complex IT requirements. We pride ourselves on delivering professional solutions and truly appreciate your recognition of our dedicated efforts.
Thank you!
We truly appreciate your positive feedback! It is a pleasure to support your business technology needs, and we look forward to continuing our partnership in providing reliable IT and security solutions.
Fixed loudspeaker with in and day and communicated exactly when they would be able to come in. Also, worked around our class schedule so they wouldn't interrupt learning.
We're glad to hear we were able to resolve your issue promptly. If you need anything else, we're always here to help.
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